Refund & Return Policy
Returns & Refunds
We want every order from 305_Arts to exceed your expectations.
Please review this policy carefully to understand our return process and which products qualify for returns.
Non-Returnable Items
Personalized products: Custom-made items including flexible magnets, fridge magnets, button magnets, photo prints, and similar personalized products are considered final sale and are not eligible for return or refund.
Gift cards: All gift card purchases are non-refundable.
3D frames: All 3D frames purchased through our website or at local markets are final sale.
Supplies & Accessories: Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Damaged or Defective Items
We ask that you carefully inspect your order upon delivery. If you discover that an item is defective, damaged, or incorrect, please reach out to us right away so we can assess the situation and resolve it promptly.
For manufacturing defects or shipping damage, we'll provide a replacement or full refund at no cost to you. Please contact us within 5 days of delivery and include:
- A brief explanation of the problem
- Your order number
- Clear photos showing the damage or defect
Errors on Our Part
If we've made a mistake with your order—whether it's the wrong product or an error in your customization—we'll send you a replacement at no charge or issue a complete refund.
Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you realize your address is incorrect after placing your order, contact us immediately at hello@305arts.com. We'll do our best to update the address before shipment, but once an order has shipped, we cannot modify the delivery address.
If a package is returned to us due to an incorrect address you provided, we can reship your order. However, you will be responsible for the cost of reshipping. If you prefer not to reship, we can issue a refund minus the original shipping costs and a 15% restocking fee for custom items.
Order Cancellations
You may cancel your order within 24 hours of placing it, provided production has not yet started. Once your custom magnets enter production, we're unable to process cancellations. If you need to cancel, please reach out as soon as possible.
Requesting a Refund or Replacement
To request a refund or replacement, email our customer service team at hello@305arts.com with your order information. We'll review your request and get back to you within 2-3 business days.
Refund Timeline
Once approved, refunds are processed within 7 - 10 business days and returned to your original payment method. Please note that your bank or credit card company may need additional time to post the credit to your account.
Do You Have Questions?
If you need clarification about our returns and refunds policy, feel free to email us at hello@305arts.com.